WARRANTIES

If you contract as a consumer and user, we offer you guarantees on the products we sell through this website, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that becomes apparent within a period of two years from the delivery of the product.

Products are deemed to be in compliance with the contract provided that (i) they conform to the description provided by us and possess the qualities that we have presented on this website, (ii) they are suitable for the uses to which products of the same type are ordinarily intended and (iii) they present the quality and performance normally expected from a product of the same type. In this regard, if any of the products is not in compliance with the contract, you must notify us through any of the means of communication provided for this purpose.

The products we sell, especially handicraft products, may often exhibit characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots and colour, are not to be considered defects or flaws. Rather, they should be expected and appreciated. We only select products of the highest quality, but natural characteristics are unavoidable and should be accepted as part of the individual appearance of the product.

All products indicate the sale price in euros and do not include value added tax (VAT) or shipping costs, which will be added to the total amount due during the order processing process.

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific article in question. In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories. (check availability of transport and shipping to these areas)

For orders to other countries in the European Union, the application of VAT and its percentage will depend on whether the buyer is an individual or a company registered with VIES. Likewise, other legal parameters within the VAT legislation in the European Union will be taken into account at all times, for example VAT OSS.

Prices may change at any time but (except as set out above) any changes will not affect orders in respect of which we have already sent you an Order Confirmation.

Likewise, you hereby authorize us to issue the invoice in electronic format.

When placing an order, the customer may freely choose to pay for their purchases using a VISA or MASTERCARD card, Paypal or transfer, or any other existing payment method. In certain cases and to prevent possible fraud, https://www.mendionline.com reserves the right to request a specific payment method in the event that the buyer's identity is not reliably verified.

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on the standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network.

Likewise , your credit card data is entered directly into the page of the card payment system, bank, or POS (Bank Point of Sale Terminal) and is not entered or registered on any server of https://www.mendionline.com

When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.

Credit cards are subject to verification and authorisation by the card issuer, but if the card issuer does not authorise payment, we will not be liable for any delay or non-delivery and will not be able to enter into any contract with you.

When the amount of a purchase has been fraudulently or improperly charged using an account or payment card number, the holder may demand the immediate cancellation of the charge. In such case, the corresponding debit and credit entries in the accounts of the supplier and the holder will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the request for a refund was not a consequence of having exercised the right of withdrawal or termination and, therefore, had unduly demanded the cancellation of the corresponding charge, the cardholder will be obliged to Escobas Mendi to compensate for the damages and losses caused as a consequence of said cancellation.

For https://www. mendionline.com, customer security is essential when making purchases. In order to protect the transmission of confidential information, the https://www. mendionline.com Web server has a data encryption protocol, through an SSL (Secure Sockets Layer) Security Certificate. SSL encryption technology protects financial transactions and data flow (name, address, credit card number, etc.), thus allowing operations to be carried out safely.

For payment, the customer must have activated payment via CES ( Secure Electronic Commerce). Communication between the customer and the payment entity is also carried out through a secure server with SSL encryption, and neither https://www.mendionline.com nor third parties will be able to access the customer's credit card or account data.

Important: If the packaging is damaged on the day of receipt, please inform the carrier and have them note it down as a comment. Afterwards, send a notification via email with images if possible, in order to process the claim to the carrier.

To proceed with the return, the customer must first contact https://www.mendionline.com via email to be informed of the steps to follow.

RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS

The commitment of https://www.mendionline.com is to offer the highest quality and achieve total customer satisfaction. Therefore, if when you receive your order you are not satisfied with any of your items, you have a period of fourteen (14 ) calendar days from the date of receipt to return them, EXCEPT THOSE THAT HAVE BEEN PERSONALIZED UPON PRIOR REQUEST BEFORE PURCHASE.

Items to be returned must be sent with their original labels and packaging, and in optimal condition, without any signs of having been used. A copy of the delivery note and invoice must also be included in the return package. No refund will be made if the product has been used beyond simply opening it, if the product(s) are not in the same condition as when they were delivered or if they have suffered any damage, so you must be careful with the product(s) while they are in your possession.

Please remember that the products are the customer's responsibility until they arrive back at our facilities. In the event that the goods are damaged due to inappropriate packaging - during return shipment - we will not be able to accept the return.

Once the goods have been received at our offices and their condition has been checked, the replacement or refund of the amount will be made by transfer or other available payment method. The refund will not be made until we have received the product(s) and checked their perfect condition.

The amounts paid for the product(s) that are returned due to a defect or fault attributable to https://www.mendionline.com , when it actually exists, will be fully refunded, including the delivery costs incurred to deliver the item to you and the costs you would have incurred to return it to us. Otherwise, only the amount of the product you have returned will be refunded, but not the shipping costs.

https://www.mendionline.com will not collect or pay for the shipping costs of the received merchandise. The return shipping costs will be borne by the buyer.

Likewise, https://www.mendionline.com guarantees its customers the possibility of cancelling their order at any time and without any cost, provided that the cancellation is communicated before the order has been made available to the carrier for shipment.

If a product other than the one requested by the Client is delivered by mistake by https://www.mendionline.com , it will be withdrawn and the correct product(s) will be delivered without any additional charge to the Client.